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Returns & Refunds

This is our Returns & Refunds Policy, we hope it is pretty clear but if you have any questions please contact us here or call our freephone number (free for landlines only, mobiles will be charged) 0800 321 3563.

Returns

Please contact customer.services@thebeautystore.co.uk to receive your Returns Order Number.

Item(s) can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.

Item(s) must be returned within 30 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.

The item(s) are returned at the buyers cost and the buyer will not be reimbursed for this cost by The Beauty Store.

Return your item(s) to the below address:

Customer Returns
The Beauty Store
Unit 2, Orchard Business Park
Forsyth Road
Woking
GU21 5FH

In the rare event of a customer receiving an item which is damaged/defective* or incorrect (which were not advertised as damaged, unpackaged or no lid) we can provide a Royal Mail Tracked Returns Label upon request (for UK orders only), please print this label and affix it to the outside of the packaging and take to your local post office. When we have received your return, we can either offer a full refund for the goods or a replacement order.

Refunds

Upon receipt of your return, The Beauty Store will issue a refund within 3-5 working days starting from the date your return is received.

Please note delivery charges are non refundable, you will be refunded the cost of the product only. (This is only applicable if you have been charged delivery, for example £1.95 for Standard UK Delivery)

However delivery charges will be refunded in the following cases:

  • non-delivered item(s)
  • damaged/defective item(s)
  • incorrect item(s)

Exchanges

If you bought your item in store, you can exchange it in any of our stores.

If you bought your item online, we are unable to exchange it via post. You can return the item and we will issue a refund as per our policy. You can then reorder the correct item.

*working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.

*At the discretion of our management, we may require photographic evidence to support claims for damages.

This policy was updated at 08:35:00 GMT on 24/11/2016.