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Delivery Information

Please see delivery information below, we hope it is pretty clear but if you have any questions please contact us here or call our freephone number (free for landlines only, mobiles will be charged) 0800 321 3563.

UK Standard Delivery (2-3 Working Days*) – £3.95 – Order before 14:00pm for SAME DAY DISPATCH

If you have selected this delivery option, your order will be delivered within 2-3 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left. UK Standard Delivery is free when you spend over £25 including VAT.

A tracking number can be provided upon request. You can track your order at www.royalmail.com

UK Express Delivery (1-2 Working Days*) – £4.95 – Order before 14:00pm for SAME DAY DISPATCH

If you have selected this delivery option, your order will be delivered within 1-2 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left. This is NOT a guaranteed Next Day service, but 98% of orders are delivered within 1 working day using this service.

A tracking number can be provided upon request. You can track your order at www.royalmail.com

UK Next Day Delivery – Orders must be made before 14:00pm (Next Working Day*) – £5.95

If you have selected this delivery option and made the order before 14:00pm that day, your order will be delivered the next working day* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left.

A tracking number can be provided upon request. You can track your order at www.dpd.co.uk

UK Next Day Delivery – Orders before 14:00pm (Saturday) – £6.95

If you have selected this delivery option and made the order before 14:00pm on Friday, your order will be delivered the next day (Saturday) starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left.

A tracking number can be provided upon request. You can track your order at www.dpd.co.uk

Overseas Delivery

To comply with the International Civil Aviation Organization’s Technical Instructions for the Safe Transport of Dangerous Goods by Air, The Beauty Store are unable to ship some restricted goods by Airmail to overseas locations.

Restricted Goods Include

  • Perfume & Aftershave
  • Aerosols & Pressurized Sprays
  • Nail Polish

We are able to ship restricted/dangerous goods to the following countries with DPD, using our European Express Delivery option:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Worldwide Standard Delivery (15-20 Working Days*) – £2.95

If you have selected this delivery option, your order will be delivered within 15-20 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. Worldwide Standard Delivery is free when you spend over £25 including VAT.

Worldwide Express Delivery (3-7 Working Days*) – £6.95

If you have selected this delivery option, your order will be delivered within 3-7 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel.

A tracking number can be provided upon request. You can track your order at www.royalmail.com

European Standard Delivery (15-20 Working Days*) – £2.95

If you have selected this delivery option, your order will be delivered within 15-20 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. European Standard Delivery is free when you spend over £25 including VAT.

European Express Delivery (3-7 Working Days*)

If you have selected this delivery option, your order will be delivered within 3-7 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel.

We are able to ship restricted/dangerous goods to the following countries with European Express Delivery:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your order contains restricted/dangerous goods, we can only offer this shipping method.

A tracking number can be provided upon request. You can track your order at www.dpd.co.uk

Turnaround

Orders made before 12:00am (Midnight) will be dispatched the next working day*. Orders for Next Day Delivery or Next Day Saturday Delivery will be dispatched the same day if ordered before 13:00pm.

Carriers

We use the following carriers to deliver our orders: DHL, DPD and Royal Mail.

Order Tracking

If a tracking # is provided by the courier, we will update your order with the tracking information.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Free Delivery

Orders that exceed £25.00 including VAT, will be eligible for free UK Standard Delivery and free International Standard Delivery. Orders under £25.00 including VAT, will be charged the normal rates for delivery.

Incomplete Orders

If you order has been delivered incomplete, please contact The Beauty Store at customer.services@thebeautystore.co.uk.

Missing Orders

We will notify you by email when your order is dispatched, we can confirm all orders have left our building and proof of postage can be supplied.

Please visit our delivery policy page for estimated delivery times, these times are indicative and subject to availability, payment authorisation, verification and processing.  If your tracking number indicates that your order has been delivered and you haven’t received your order, you should:

  • Check if someone else at your address has accepted it.
  • Look around the delivery location. Your parcel may have been left with a neighbour or in a safe place like a porch or garage.
  • Look for a notification of attempted delivery. You may find an attempted delivery notice in your letter box or on your door. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
  • Contact the carrier if there’s still no sign of the parcel.
  • If you are still unable to locate the parcel please contact us and we will be able to raise a claim against the carrier.

The Beauty Store must be notified in writing of any missing orders within 30 calendar days from the date of dispatch for Royal Mail and DHL and within 14 calendar days from the date of dispatch for DPD.

Upon notification of a missing parcel we will raise an investigation with the carrier, this process normally takes 72hrs and pending the outcome of the initial investigation we then may be able to process your claim or have to raise the claim further with the carrier.

If we have to raise the claim further with Royal Mail, it can take up to 30 days and will require you to complete a P91 form from Royal Mail, in these circumstances a claim will not be processed until Royal Mail have confirmed the return of the P91 form.

*working days for the purpose of our Delivery policy, do not include Saturday, Sunday or Bank Holidays.

This policy was updated at 14:32:00 GMT on 05/04/2018.