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Delivery Info

This is our Delivery Policy, we hope it is pretty clear but if you have any questions please contact us here or call our freephone number (free for landlines only, mobiles will be charged) 0800 852 1053.

UK Standard Delivery (2-3 Working Days*) - £1.95

If you have selected this delivery option, your order will be delivered within 2-3 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left. UK Standard Delivery is free when you spend over £25 including VAT.

A tracking number can be provided upon request. You can track your order at www.royalmail.com

UK Express Delivery (1-2 Working Days*) - £3.95

If you have selected this delivery option, your order will be delivered within 1-2 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left. This is NOT a guaranteed Next Day service, but 98% of orders are delivered within 1 working day using this service.

A tracking number can be provided upon request. You can track your order at www.royalmail.com

UK Next Day Delivery - Orders must be made before 13:00pm (Next Working Day*) - £5.95

If you have selected this delivery option and made the order before 13:00pm that day, your order will be delivered the next working day* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left.

A tracking number can be provided upon request. You can track your order at www.dpd.co.uk

UK Next Day Delivery - Orders before 13:00pm (Saturday) - £6.95

If you have selected this delivery option and made the order before 13:00pm on Friday, your order will be delivered the next day (Saturday) starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. In the event you are not available, a delivery card should be left.

A tracking number can be provided upon request. You can track your order at www.dpd.co.uk

Overseas Delivery

To comply with the International Civil Aviation Organization’s Technical Instructions for the Safe Transport of Dangerous Goods by Air, The Beauty Store are unable to ship some restricted goods by Airmail to overseas locations.

Restricted Goods Include

  • Perfume & Aftershave
  • Aerosols & Pressurized Sprays
  • Nail Polish

We are able to ship restricted/dangerous goods to the following countries with DPD, using our European Express Delivery option:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Worldwide Standard Delivery (15-20 Working Days*) - £2.95

If you have selected this delivery option, your order will be delivered within 15-20 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. Worldwide Standard Delivery is free when you spend over £25 including VAT.

Worldwide Express Delivery (3-7 Working Days*) - £6.95

If you have selected this delivery option, your order will be delivered within 7-15 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel.

A tracking number can be provided upon request. You can track your order at www.royalmail.com

European Standard Delivery (15-20 Working Days*) - £2.95

If you have selected this delivery option, your order will be delivered within 15-20 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. European Standard Delivery is free when you spend over £25 including VAT.

European Express Delivery (3-7 Working Days*)

If you have selected this delivery option, your order will be delivered within 3-7 working days* starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel.

We are able to ship restricted/dangerous goods to the following countries with European Express Delivery:

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

If your order contains restricted/dangerous goods, we can only offer this shipping method.

A tracking number can be provided upon request. You can track your order at www.dpd.co.uk

Turnaround

Orders made before 12:00am (Midnight) will be dispatched the next working day*. Orders for Next Day Delivery will be dispatched the same day if ordered before 12:00pm (Midday).
 
Carriers

We use the following carriers to deliver our orders: Yodel, Royal Mail.
 
Order Tracking

If a tracking # is provided by the courier, we will update your order with the tracking information. 

Back Orders 
 
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 
 
Free Delivery
 
Orders that exceed £25.00 including VAT, will be eligible for free UK Standard Delivery and free International Standard Delivery. Orders under £25.00 including VAT, will be charged the normal rates for delivery.

*working days for the purpose of our Delivery policy, do not include Saturday, Sunday or Bank Holidays.

This policy was updated at 14:18:00 GMT on 09/12/2016.